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Privacy Policy

Kate Thornton Equine Sports & Remedial Bodywork

Kate Thornton Equine Sports & Remedial Bodywork is committed to protecting your privacy and handling personal data responsibly and transparently, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Data Controller

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The data controller is:

Kate Thornton Equine Sports & Remedial Bodywork
Email: equinebodyworknorfolk@gmail.com

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2. What Information Is Collected

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I may collect and process the following personal data:

  • Client contact details (such as name, email address, telephone number)

  • Horse/pony details (including name, age, breed, history, management, and health information)

  • Veterinary details (such as practice name or vet contact information)

  • Session notes, assessment records, and treatment reports

  • Booking, scheduling, and payment-related information

  • Communications between you and me (email, messages, or phone notes)

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This information may be collected via intake forms (including online forms), direct communication, bookings, and during sessions.

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3. Lawful Basis for Processing

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Personal data is processed under the following lawful bases:

  • Performance of a contract – processing necessary to provide equine bodywork services requested by you

  • Legitimate interests – maintaining appropriate professional records, managing appointments, and communicating with clients

  • Legal obligation – where required to comply with legal, insurance, or regulatory requirements

 

Health-related information about your horse is processed solely for the purpose of assessment, treatment planning, and safeguarding equine welfare.

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4. How Your Information Is Used

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Your personal data is used only for purposes directly related to my professional services, including:

  • Informing assessment and treatment of your horse/pony

  • Providing equine bodywork services

  • Maintaining accurate professional records

  • Communicating with you about appointments, sessions, and aftercare

  • Supporting appropriate liaison with other professionals involved in your horse’s care

 

Your information will not be used for unrelated purposes.

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5. Confidentiality and Sharing of Information

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All personal data is treated as confidential and is not shared with third parties.  However, in exceptional circumstances, where there are serious concerns regarding the welfare or safety of your horse, relevant information or session reports may be shared with your veterinary surgeon in the best interests of the horse, even where explicit client consent cannot be obtained in advance.

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Information may also be disclosed where required by law.

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6. Data Storage and Security

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Personal data is stored securely in digital and/or paper form and is accessible only to me. Appropriate measures are taken to protect data against unauthorised access, loss, or misuse.

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Online forms may be collected using third-party platforms (such as Google Forms), which act as data processors and are subject to their own data protection standards.

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7. Data Retention

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Client and horse records are retained only for as long as necessary to meet professional, legal, and insurance requirements.


Typically, records are retained for up to 7 years following the last session, unless a longer retention period is required by law or insurance providers.

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Data is securely deleted or destroyed when no longer required.

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8. Your Rights

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Under UK GDPR, you have the right to:

  • Request access to the personal data held about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, where appropriate

  • Object to or restrict processing in certain circumstances

  • Request data portability

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

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Information about your rights can be found at www.ico.org.uk.

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9. Changes to This Policy

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This Privacy Policy may be updated from time to time to reflect changes in legal requirements or professional practice. The most current version will always be available on the website.

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10. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Kate Thornton
Kate Thornton Equine Sports & Remedial Bodywork
Email: equinebodyworknorfolk@gmail.com

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